Center Production Coord - Arizona

Center Production Coord

The Center Production Coordinator delivers a consistent and positive customer experience to all customers.

The PC is required to operate a wide variety of equipment, assist customers, move boxes and equipment, stock materials, follow instructions from supervisors, and communicate effectively with other team members.

This team member predominantly manages the production queue and glue table, produces the copying output stages of orders according to customer specifications and maintains the production area and equipment.

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) - Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving - Takes customer orders, gives pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services - Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities - Provides key services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer's operating guides - Produces single or multi-color documents requiring the merge of covers, text, indices and related items - Operates binding and other auxiliary equipment - Performs all phases of equipment set-up, operation and routine maintenance - Maintains equipment and supplies, to include cleaning and repairing - Performs multiple tasks at the same time - Collates, sorts and organizes customer orders - Produces work in accordance to pre-established priorities of customer projects - May operate the Point of Sale terminal (POS), handles money and makes change - Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) - Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures - Follows instructions of supervisors and assists other team members in performing center functions - Secondary responsibility for coordination of all shipping related services and activities, to include: - Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates - Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services - Offers assistance to customers by suggesting appropriate shipping methods - Maintains inventory of shipping supplies - Assembles parcels and prepares good for shipping by wraping items in insulation, inserting items into shipping contaniers, weighing packages, and affixing labels to parcels - All other duties as needed or required

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